CPW Services
Retail
Our Silver Street shop is no longer open but customers are invited to browse our website or phone our offices to place an order, which may be collected from our local warehouse. We also offer free local deliveries for orders over £35 within a 10 mile radius of Ottery St Mary.
Opening Hours
We are open Mon-Thurs between 9.00am - 1.00pm and 2.00pm - 5.00pm, and from 9.00am - MIDDAY on Fridays. Our offices and warehouse are closed at weekends and for Bank/Public Holidays.
Orders
Orders for next day delivery on our vans must be received by midday the previous working day.
Restaurant Wine List Printing
We provide a full in-house printing service for those trade customers who would like their wine list printed. Please contact the Sales Office for further details.
Sale or Return
We are more than happy to supply wines on a Sale or Return basis to private account customers provided that wines are collected from our premises and any balance is returned likewise. Where collection by ourselves or carriers is necessary, a charge may be levied.
Wines supplied on a sale or return basis will be invoiced in full at time of dispatch and a credit note for returned wines will be issued only on receipt of wines into our cellars and not before.
Glasses
We are able to lend wine glasses for functions and parties, provided that you are an account customer or you have purchased the wines from us. We ask for a £30 deposit per tray of 30 flutes or 24 goblets, refunded on return. We would ask all customers to ensure that glasses are returned clean. For all breakages and un-washed glasses, we reserve the right to charge as follows: 80 pence per glass broken/ £7.50 per tray of glasses washed-up.
Storage
Storage Rates for Octavian, Colerne
Storage Charge per Case per Annum or part thereof £15.40 plus VAT per case including Insurance.
Please note that ‘case’ refers to each separately identified product grouped within a single box or container – i.e. 1 x 6 = 1 case but 6 x 1 = 6 cases.
Additions to your reserves are charged at an additional £15.40 plus VAT per case plus £15.40 plus VAT per case handling. This charge is to cover administration and delivery into our reserve account.
Unless notified otherwise all reserves are held at our company’s bonded warehousing provider Octavian, Hangar 25, Bath Road, Colerne, Chippenham, SN14 8AT. All reserves are held separately from Christopher Piper Wines Ltd. trading stocks and are held Duty Paid or Under Bond and are clearly identified as the property of you the customer .
Delivery ex Reserves from Octavian, Colerne
Delivery will be at Octavian’s published prevailing rates at the time. These vary for certain further flung areas but as a rule of thumb the charges are currently £20.00 plus VAT per case.
Advice and Sourcing
Our experienced staff are always happy to give advice on what and when to drink, wine as a potential investment, valuations and wine list selection. If you are looking for a particular wine that we do not stock we will always try and source it for you by using our extensive network of contacts in the wine trade. We reserve the right to make a charge of 1% of calculated value for valuations. Minimum charge £10.
